Return Policy

Return and Refund Policy

At Tiger Australia (referred to as “we,” “us,” or “our”), customer satisfaction is our top priority. We are committed to providing high-quality products and services. If you are not fully satisfied with your purchase, we offer a straightforward return and refund policy to ensure a smooth shopping experience.

1. Eligibility for Returns

• You may return items purchased from our online store within 30 days of the delivery date.

• To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them.

• Certain items are exempt from returns, including personal care items, gift cards, and sale items (if applicable).

2. Return Process

• To initiate a return, please contact our customer service team at sales@tigeraustralia.com.au with your order number, the item(s) you wish to return, and the reason for the return.

• Once your return request is approved, we will provide you with instructions on how to return the item(s).

• Customers are responsible for shipping costs associated with returns unless the item is faulty or incorrect.

3. Refunds

• Once we receive and inspect your returned item(s), we will notify you of the approval of your refund amount.

• If approved, a refund will be processed to your original payment method within 3-5 business days.

• Please note that shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

4. Exchanges

• We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please contact us.

5. Faulty or Damaged Items

• If your item arrives faulty or damaged, please contact us within 7 days of receiving the product, and we will arrange a replacement or refund as required by Australian Consumer Law.

6. Australian Consumer Law

• Our policy is in accordance with Australian Consumer Law, which provides additional rights for goods that are faulty, damaged, or not as described. For more information on these rights, visit the Australian Consumer Law website.

If you have any questions regarding our return and refund policy, please contact us at:

• Email: sales@tigeraustralia.com.au

Thank you for shopping with Tiger Australia. We value your trust and aim to ensure a positive shopping experience every time.